PRIVACY POLICY
By using this site, you agree to be bound by its terms. If you have any queries, please contact us.
Protecting your privacy is important to us at CoverMy Pet. We are committed to respecting and safeguarding your personal information and ensuring that the details we hold are accurate and kept up to date. Below, we explain how we collect, use, and protect your personal information.
Our privacy commitment
CoverMy Pet complies with the Privacy Act 1988 and the Australian Privacy Principles (APPs), which set out the standards for the collection, use, disclosure, and handling of personal information in Australia.
Personal information is any information or opinion about an identified individual, or an individual who is reasonably identifiable (e.g. name, address, contact details).
This Privacy Policy applies to personal information we collect, use or disclose from the date of publication. It does not apply to our employee records.
How and why we collect personal information
We collect personal information either directly from you or, where necessary, from third parties. For example, when you apply for one of our products or services, you may provide personal information about yourself and others you represent (such as a co-insured or a pet owner).
We may also collect information from previous insurers, health providers, claim witnesses, publicly available sources, or others with authority to share your information.
This information is used to:
- Provide you with insurance quotes
- Process your application
- Administer your policy
- Manage claims
- Improve customer service
- Keep you informed of products and services
How we use and disclose personal information
We will not use or disclose your personal information for any purpose unrelated to our services unless:
- You have consented
- It is reasonably expected in relation to our service
- We are legally required or permitted to do so
Providing information about others
If you provide us with personal information about another individual, you are responsible for ensuring that:
- They are aware that you may disclose their information to us
- They understand how we will use and disclose their information as outlined in this policy
- You have their consent, if the information is sensitive (e.g. health information)
If you have not taken these steps, please let us know before providing the information.
Security of your personal information
We take reasonable steps to protect any personal information we hold from:
- Misuse
- Loss
- Unauthorised access, modification, or disclosure
These measures include secure storage systems and internal data access controls.
Overseas disclosure
Your personal information may be disclosed overseas where necessary to provide our services.
For example:
- To use secure internet-based platforms
- When dealing with overseas insurers or reinsurers
We will only disclose information internationally where appropriate and, where required, with your consent.
Marketing and opting out
From time to time, we may use your contact details to let you know about other products and services that may be of interest to you. If you do not wish to receive this information, you may opt out at any time by contacting us.
Accessing and correcting your personal information
You may request access to the personal information we hold about you at any time. If it is incorrect, incomplete or out-of-date, we will take reasonable steps to correct it. To make a request, simply get in touch.